Tell us what’s happening.

After hours means texting your designer. Everyone here came up through the field, so you reach someone who knows your house rather than someone taking a message.

We don’t staff a night shift. Real emergencies are rare, and paying a programmer to sit by a phone would raise everyone’s price without making anyone’s system better. We won’t add a cost that doesn’t add value.

What we did instead was put the tools in your hands, at no charge. A box frozen at two in the morning? There’s an app on your phone that pulls the plug and puts it back. Most of what used to need a call doesn’t anymore.

If you’d still want formal cover, say so. You’re the only people whose answer counts.

Sunday afternoons, game days, holidays, whatever actually matters in your house.